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Avalara Help Center

How do I resolve the error 'Error 3704 - Operation is not allowed when object is close'?

Overview

I am receiving the error 'Error 3704 - Operation is not allowed when object is closed' using the Rates DLL.

Environment

Rates DLL

Resolution

  • This error occurs when you are trying to calculate taxes using a ship from, when you have not purchased the rates.
  • The resolution for this is to purchase rates for the ship from or upgrade to the newest DLL. 
    • Instructions for upgrading to the newest DLL are in your rates download folder.