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Avalara Help Center

How do I resolve "Error accessing AvaTax data."?

Overview

When entering the exemption certificates in the Avalara Admin Console, I receive the following message:

"Error accessing AvaTax data."

Environment

Avalara AvaTax

Resolution

  • Restart your browser.
    • Internet Explorer users should try using a different browser.
  • Check to ensure you are not having any internet connectivity issues.
  • Check to see for any known issues at https://status.avalara.com/
  • If the issue persists please contact Avalara support at (877)780-4848