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How do I resolve API call initiated for certificate: Failure. Received response: Region is required. (This value must be specified.)

Overview

When I look at the history of the certificate it shows API call initiated for certificate: Failure. Received response: Region is required. (This value must be specified.)

Environment

CertCapture

Resolution

The Certificate was indicating that the Region/State was missing from the customer.

  • On the Customer Details tab
  • Edit
  • Update Customer
  • Queue API Resend on the certificate

Cause

The Region/State was indicated as missing from the Customer's address.