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How do I remove an exposure zone from a customer?

Overview

My customer has an Exposure Zone in a State that I do not need an exemption certificate for. How do I remove that exposure zone?

Environment

Avalara CertCapture

Resolution

  • If the Exposure Zone is linked to the ShipTo states for a customer:
    • Search for the customer > Click the customer to view their information
    • Click ShipTo > Right-click the state matching the exposure zone > Click Unlink.

 

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