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Avalara Help Center

How do I release stacks claimed by others?

Overview

Stacks have been claimed by others and cannot be claimed for validation. 

Environment

Avalara CertCapture 6.5+

Resolution

  • There are two options to release a stack:
    • The user who has claimed the stack can go to My Unfinished Stacks, click on the stack, and then click the Release button.
      • They can also go to My Unfinished Stacks and check the box next to the stack(s) they wish to release and select Release Stacks in the Action dropdown.
  • An Admin User can go to Stacks Claimed by Others and check the box next to the stack(s) they want released and then select Release Stacks in the Action dropdown.