You need to know how to link certificates to customer in CertCapture that has already been validated
- Pull up the Certificate: click Search > Certificate Search > Locate the certificate in question > click on it to open
- On the Certificate > go to the Customers tab > click + Link Customer > Enter the customer name > click on it > once you see the customer in the Customer Details click + Link Customer
NOTE: If the certificate is a multi-jurisdictional certificate you will need to link the customer it to a parent certificate. The parent certificate is the one for the first state alphabetically in the list.