Skip to main content
Avalara Help Center

How come I can't see any companies in CertCapture?


You want to know why you cannot see any companies in CertCapture.


Avalara CertCapture


  • This is either due to your User Role permissions or your user name not being assigned to a company.
    • To assign companies to a user, an Account Admin user will need to make the following changes:
      • Settings > Account Settings > Manage Users 
      • Find the user
      • Assign Companies
      • Check the appropriate boxes and access level
      • Click Update Company Assignments



  • Was this article helpful?