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Avalara Help Center

How can I send a request for a multi-jurisdiction certificate when one state expires?

Overview

You have a customer that has a multi-jurisdiction certificate on file and one of the states expired, so you wanted to send a request to replace all of the multi-jurisdiction certificate.

Environment

Avalara CertCapture

Resolution

  • Typically when an individual state expires, only that individual state certificate would be required to be replaced
  •  Since your customer already has certificates on file for the other states in the Multi-Jurisdiction certificate, you would only be able to request them in the missing state, unless you sent each state request individually.