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Avalara Help Center

How can I see the status of my support cases?

Overview

You want to see the status of your requests for assistance with Avalara Support.

Environment

AvaTax

Resolution

  • Log in to the Admin Console.
  • At the bottom of any page under Support, click View Support Cases.
    • All support cases are listed here by date opened. You can filter by Status, Date range, or search for a particular Case Number.
    • This doesn't include notice cases as notices are available in the Tax Notices section of the Tax Returns tab.