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How can I resolve the error: "API call initiated for certificate: Failure. Received response: DocumentRefNo is required. (This value must be specified.)" in Avalara CertCapture?

Overview

I've received the following API error for a cert in Avalara CertCapture:

API call initiated for certificate: Failure. Received response: DocumentRefNo is required. (This value must be specified.)

Environment

Avalara CertCapture

Resolution

  • This happens when a single use certificate is created that is missing the Purchase Order number or invoice number. 
  • All single use certs need this value to be able to apply and thus send to the admin console through the API call.
  • To fix this either make remove the attribute that it is single use (if it was added by mistake) or edit the cert and input the PO/ Invoice number.