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Avalara Help Center

How can I have my account reactivated when I see This account has been disabled, please contact support. Reason: Too many failed logins.?

Overview

You are trying to login but the error message below appears:

This account has been disabled, please contact support.
Reason: Too many failed logins.

Environment

Avalara CertCapture
​Avalara AvaTax

Resolution

  • Logging in with an incorrect password multiple times locks your account, contact the account admin at your company to have your account re-enabled
    • If you are the only account admin and your profile is locked, please email support@avalara.com from your company email address requesting your user be unlocked, confirming you are the only active account admin.
    • If there is no active account admin user, send an email from company email or a letter on your corporate letterhead.
      • Must be sent from/signed by a company executive (include the title of the individual signing the communication)
      • Must include "account admin user XXX is no longer here, change CertCapture email address to XXX and reset the password so we may access the account admin user" 

 

 

Note: Account admins: go to Global Admin > Manage Users > find the user who is locked and click Reset (between Assign Companies and Remove) on the line with their username > a password is sent to them and their Status is changed to Active.