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Avalara Help Center

How can I enable Zuora to commit a transaction with a DocStatus error?

Overview

You are trying to post a batch but are getting an error that the DocStatus is preventing calculation, you see that the transaction in the admin console needs to be overridden by the transaction as it currently is in Zuora and you want to know how to enable Zuora to post the batch.

Environment

Zuora

Resolution

  • Login to the Avalara Admin Console > Go to Transaction > pull up the transaction(s) > Click the checkbox > click VOID > click OK
  • Process the batch in Zuora