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Avalara Help Center

Does CertCapture process international exemption certificates?

Overview

A customer, that is located outside the US or Canada, has an exemption certificate. Can this certificate be requested through and validated by CertCapture?

Environment

Avalara CertCapture

Resolution

  • Using the CertCapture service, you are able to request, upload, validate, and store exemption certificates for international customers.
  • There are some limitations for international exemption certificates
    • The certificates cannot be sent to the admin console
    • You cannot request these certificates by fax or phone