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Avalara Help Center

Does Avalara research refund checks that were sent directly to me?

Overview

You have received a refund check that was sent directly to you from a jurisdiction you file in. You would like to know if Avalara researches these to make sure they are valid.

Environment

Avalara Returns

Resolution

  • Because Avalara does not manage your accounts with the taxing jurisdictions and simply files your sales tax returns, we do not research refund checks.
  • If you have researched the refund and found that it is due to a return that was filed incorrectly, please forward the following information to avataxreturns@avalara.com:
    • Period
    • Jurisdiction
    • Refund check/notice
    • Return filed incorrectly
    • Details as to why the return was showing as incorrect
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