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Avalara Help Center

Do I need to delete non exempt customers in CertCapture?

Overview

I have uploaded non exempt customers in to CertCapture. Should these be deleted?

Environment

Avalara CertCapture

Avalara Avatax

Resolution

  • In Avatax, only customers with active and valid certificates will be exempted from tax. 
  • Any customer without a valid, active certificate will still be taxable as Avatax has not been 'told' to exempt the tax?