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Avalara Help Center

Can I add custom information to my requests in CertCapture?

Overview

I would like to add a fall back fax number to my requests that customers can use in case they have issues with Avalara.

Environment

Avalara CertCapture

Resolution

  • It's possible to add this to your custom cover letter for the request. You can create a custom cover letter that will show your clients that received said request which used that cover letter whatever information it contains, including but not limited to a back up fax number.