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Avalara Help Center

Can I access stacks other users have claimed?

Overview

You see other users have claimed stacks in your account and you want to know how to see which certificates are in those stacks.

Environment

Avalara CertCapture

 

Resolution

  • You must be able to login as the user to see the contents of a stack they have claimed.
    • Ask them to release the stack
    • If the user has left, have an admin change their email address, reset their password, and login to the account to release the stacks
    • If the user's profile has been deleted, contact Avalara Technical Support support@avalara.com with the user information.