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Avalara Help Center

Why is tax incorrect for my California invoice?

Overview

I have an invoice in California that is calculating less than the rate that is shown for that specific address on other sites.

Environment

Avalara Avatax

Resolution

Please be sure when in the tax detail of the transaction of the admin console that you look to see if any exemption certificates have applied to that transaction.

Cause

Customer was unaware that their customer code was mapped to an exemption certificate in the system which changed the rates for this transaction.

 

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