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Avalara Help Center

Why is my transaction charging my customer tax in Canada?

Overview

My customer claims they are exempt and they are still being charged tax.

Environment

Avalara Avatax

Resolution

If your customer claims to be exempt you need request the exemption cert from them and add it to our system either using ECMS or any of our exempction certificate management services we offer.

Cause

Exempt customer didn't have an exemption certificate on file.