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Avalara Help Center

Why is my transaction calculating city tax in Colorado when it shouldn't be?

Overview

I should not be calculating the city tax for this transaction in Colorado

Environment

Colorado
Avalara Avatax

Resolution

  • For intrastate transactions the origin address can affect how tax is calculated.
  • Be sure the origin (ship from) that you are passing us is the exact address you expected to be using.

Cause

Customer was sending a different origin address than they thought they were and this affected the tax calculation.