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Avalara Help Center

Why is my order for a taxable customer not charging tax?

Overview

I have an order for a customer who is saying they should be taxed. They do not have a cert entered in your system. 

Environment

Avalara Avatax

Resolution

Please be sure to check the line levels of your transactions as there can be tax codes at the line level changing the taxability of your items.

Cause

Line level tax codes of NT were passed making each line item non taxable.

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