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Avalara Help Center

Why is my non taxable item being taxed?

Overview

I've made an item in the admin console that is mapped to a tax code which as a tax rule attached to it making it exempt. It is still calculating tax.

Environment

Avalara Avatax

Resolution

Please be sure that even extra spaces are accounted for in your item from the ERP as compared to the item in the admin console.

A single integer and even space of difference between an item in your ERP and in your admin console will make it not work correctly.

Cause

Item from ERP had an extra space, example

ERP: 1394 A
admin console: 1394  A