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Avalara Help Center

Why is my exempt customer still being charged tax?

Overview

A customer with an exemption in the Admin Console is being charged Tax.

Environment

Admin Console ECMS

 

Resolution

Make sure that the customer information being passed from the ERP to the admin console is that same as was entered in the exemption, especially the customer code and the address.

Cause

Invalid information will prevent the exemption from being applied.

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