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Avalara Help Center

Why is Avatax calculating the wrong rate in California?

Overview

Addresses in the State of California are calculating rates that are reflected differently between Avatax and the California State Board of Equalization Website

Environment

Avalara AvaTax

 

Resolution

  • Look at the jurisdictional breakdown of tax rates applied to the transaction in the Admin Console
  • Ensure that all the jurisdictions applied are the same ones that are applied to produce the state rate
  • If you are missing Jurisdictions check your Nexus Settings in the Admin console
    • Organization Tab
    • Across from you company name is a blue letter 'J' click that
    • Across from United States click Select Jurisdictions
    • Across from California click Select Jurisdictions
    • If you are selective then you will have to ensure that all Jurisdictions expected are selected
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