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Avalara Help Center

Why does the number of certificates in the New Certificates report not match how many I created?

  

Overview

You used the New Certificates report to determine how many certificates were created for a certain period, but the number is not what you expected and you want to know why. 

Environment

 Avalara CertCapture

 

Resolution

  • To see which certificates were created during a certain date range we recommend using Certificate Search filtered by Created Date under Advanced search options.
  • New Certificates allows you to filter for a certain number of days, rather than specific dates, so it can be difficult to filter by a date range other than X many of days until today.