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Why does an override not flow from BillTo to ShipTo record?

Overview

You added an override to a BillTo customer record but noticed that it was not attached to the ShipTo customer, like a certificate would be, and you want to know why.

Environment

CertCapture

Resolution

  • Overrides are treated differently than certificates
  • Overrides are applied only to a particular customer record and are not applied to other linked BillTo or ShipTo customers
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