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Avalara Help Center

Why did the data feed not update my customer to exempt status?

Overview

You see a certificate on file for a customer in CertCapture but they have not been updated as exempt in your system connected via a datafeed update, and you want to know why.
 

Environment

Avalara CertCapture

Resolution

  • A customer will only be updated as exempt if they have a valid linked certificate and a job for the data feed.
  • Confirm that there is a job linked to that specific customer ID
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