Skip to main content
Avalara Help Center

Why can I not find a customer by Alternate ID when Validating a Stack?

Overview

When searching for a customer while you are Validating a Stack, you can find a record if you use the customer name or customer ID, but not if you search using an Alternate ID and you want to know how to enable this.

Environment

CertCapture

Resolution

  • Go to a Stack 
  • Click on the Magnifying Glass icon on the line labeled Customers (this is Search Customers)
  • Click on the the Gear icon
  • Check the box next to each option needed - Include Customer Alternate Ids 
  • You can now search for a customer by their Alternate ID in this search function 

 

Note: Adding a customer in Customers (the blank appearing on the certificate in Validation) will only pull up customers based on customer name or customer ID, not Alternate ID.

  • Was this article helpful?