When searching for a customer while you are Validating a Stack, you can find a record if you use the customer name or customer ID, but not if you search using an Alternate ID and you want to know how to enable this.
- Go to a Stack
- Click on the Magnifying Glass icon on the line labeled Customers (this is Search Customers)
- Click on the the Gear icon
- Check the box next to each option needed - Include Customer Alternate Ids
- You can now search for a customer by their Alternate ID in this search function
Note: Adding a customer in Customers (the blank appearing on the certificate in Validation) will only pull up customers based on customer name or customer ID, not Alternate ID.