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Avalara Help Center

Why are the associated Multi-Jurisdictional certificates not attached to the same customer?

Overview

You created a multi-jurisdictional certificate with several states added and a single customer, but when you open the customer record only some of the states show as attached to the customer.

 

Environment

Avalara CertCapture

Resolution

  • Only states listed as ShipTo states on the customer record are attached to the customer when you validate a multi-jurisdiction certificate.
  • Add the additional ShipTo states to the customer record and the certificate will attach that state to the customer record

 

Note: For ENTERPRISE accounts: To have all states in a multi-jurisdiction certificate added automatically in certificate validation: Company Settings Company Details Client Settings Fill Multis = "Yes"