Skip to main content
Avalara Help Center

Why are my two systems that are linked to Avatax returning two different tax rates for the same order?

Overview

I utilize two accounting systems and they both use Avatax for tax calculation. I am getting a different result on the same transaction from one system than is returned by my other system.

Environment

Avalara Avatax

Resolution

Something is different between the two systems.

  • Ensure that the systems are both sending over either tax code or item code the same way.
  • Ensure that both systems are pointed towards the same company code
  • Ensure that both systems are utilizing the same origin and destination address