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Avalara Help Center

Why are my exempt customers seeing tax calculated?

Overview

Tax calculated when a customer has an exemption certificate

Environment

Avalara Avatax

Resolution

Log into the Admin Console and follow the steps below
  • Go to the Organization Tab
  • Click on Tax Rules
  • Double check all Entity Use Codes to ensure that there are no rules set up to override the Exemption Certificate

 

 

 

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