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Avalara Help Center

Why are a customer's regions categorized as EXPOSURE: MISSING CERT at creation?

Overview

When you create a customer in CertCapture, a new ShipTo state is automatically updated as EXPOSURE: MISSING CERT and you would like to know why.

Environment

Avalara CertCapture

Resolution

  • This is to alert you that there is no exemption certificate on file (the EXPOSURE (region) does not have a certificate)
  • Add a certificate to the region to remove the missing certificate notice
  • For taxable customers, add a Taxable Override