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Avalara Help Center

Why am I receiving different tax calculation on a credit memo where nothing has changed since the invoice?

Overview

I am receiving different tax calculation on the credit memo than the original Sales Invoice when no information has changed.

Environment

Avalara Avatax

Resolution

  • Tax calculation is affected by several factors, compare these between original sale and credit:
    • Ship from and Ship to (Origin and Destination)
    • Tax Codes on items
    • Customer Exemption
    • Tax Date
    • Account settings