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Avalara Help Center

Why am I getting errors in Prophet 21?

Overview

I'm receiving DocStatus invalid errors when trying to post transactions after going from testing to live.

Environment

Avalara Avatax
Epicor Prophet 21

Resolution

This tends to happen when the same company and account are used for both testing and live transactions.
The solution is to use docCodes starting at a number later in sequence than your test invoices as to avoid running into duplicates and this error as a whole.