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Avalara Help Center

Why am I getting an email "WARNING: Committed transactions with suspect Avalara information have been found since..."

Overview

You are receiving an email but do not know why:

Subject

"WARNING: Committed transactions with suspect Avalara information have been found since..."

Message:

The attached file contains committed transactions with suspect Avalara information
This means a commmited entry (e.g. Invoice/Creditnote doesnt appear to have a matching AvalaraDocumnetID in the avalara..TaxRequest Table SOurce:USP_Admin_EmailTransactionsWithSuspectAvalaraCalls

Environment

Sage 300

Resolution

  • Some documents in the Sage 300 system do not exist in Avalara, the program is checking all finalized documents in Sage also exist in Avalara by performing a simple document code query.
  • Follow up with your Sage partner or Sage admin to have the report settings altered if needed.
  • For a list of Document Codes in the Avalara system, please use the Reconcile Report Document Summary