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Avalara Help Center

What should I do when I find addresses that will not validate?

Overview

You have some addresses which will not validate and you want to know the next steps you should take.

Environment

Avalara Avatax

Resolution

  • Avalara AvaTax can validate addresses in the US and Canada
  • Confirm the address is accurate using an internet search to verify if it is missing information
    • Check for a directional (NW, SE, East) or a different type of street (Road, Boulevard, etc.) and the format
    • If a good address does not validate it is most likely not yet registered with USPS or Canada Post
  • Use 'General Delivery' in Line 2 to validate using the postal (zip) code to complete address validation immediately, if needed (see Note)
  • To ensure the address is added to our database as soon as possible, send it to support@avalara.com, include:
    • Full street address (House number, street, City, State/Province, Zip/Postal code)
    • Image of location from online map (Google, Bing, MapQuest, etc.) showing the physical location pinpoint
    • General Delivery will no longer be needed once the address is added to our system
  • We will review the provided information and update our database if possible, if it is not possible to update our database we will provide specific next steps

 

Note: Ensuring the address is registered with USPS or Canada Post (as appropriate) will eliminate the need for including "General Delivery" in future. To use General Delivery:

  • Fill in the rest of the address as normal, including CityState, and Zip code
  • For systems with only one address line, list General Delivery at the end of Line 1 (after the street address)
  • The  CityState, and Zip code must be accurate or the address will still be rejected (error prevents saving)
  • We will return tax for the postal (zip) codenot the specific street address, using the General Delivery area