You are getting an error when you attempt to send a mailout campaign certificate request and all of the customers show "Not Sending (excluded ship customers)" and you want to know how to resolve this error so you can send requests.
- Add a ShipTo state to the customer, they must have at least one ShipTo state so a certificate can be requested in a campaign
- Create an import file with just the Billing Customer Number and Shipping Customer State columns
- List each customer on one row with one shipping state
Note: To add a ShipTo state by hand go to the customer record and Select the ShipTo tab then Click +Add ShipTo State