Make sure you're using the most recent software bundle for your connection to AvaTax.
Important update related to upgrading to a newer version of Connector for NetSuite
Always upgrade, configure, and test the new version in your sandbox environment first to ensure that your live business processes remain unaffected before you upgrade your production environment.
- In NetSuite, go to Customization > Suitebundler > Search & Install Bundles > List.
- In the row for AvaTax, hover over the gear icon under Action and select Update.
The Preview Bundle Update page opens.
- In the Preference column, check for potential conflicts with elements or add-ons, and then select the appropriate actions from the drop-down menus.
- Select Update Bundle.
When the update is complete, on the Installed Bundles screen, a green check mark appears in the status column.
- Go to Avalara > Setup > Configure Avalara and set up a secret key if prompted.