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Install and Configure Avalara AvaTax for ServiceMax

This article applies to:Avalara AvaTax for ServiceMax

The connector for this integration is in "sustaining" mode. This means there are no new versions planned, and current versions won't be enhanced. Any issues identified will only be fixed on an as-needed basis.

After you activate AvaTax Update and set up your company profile, install and configure AvaTax Update for your accounting software. During configuration, customize your setup to fit your unique business needs for things like:

  • Tax calculation settings for various tax types
  • Exemption settings if you have exempt customers
  • Product taxability settings

Alter these settings when your business needs change.

Download the AvaTax Update integration for ServiceMax

If you didn't already, download your integration software to connect your accounting software to AvaTax Update. 

  1. Go to Settings > Manage Account.
  2. After Avalara Account opens in a new tab, go to Integrations > Extractors & Connectors.
  3. Click the arrow next to the name of your company's accounting software to download the connector you need.
  4. In your Downloads folder, right-click the .zip file and extract the installation folder or file (.exe or .pdf or .msi). 

Install the AvaTax Update integration for ServiceMax

To download and install the AvaTax Update for ServiceMax package:

  1. Open the installation folder you downloaded from AvaTax Update, open the PDF, and then click the package download link.
  2. On the Package Install page, select Install for All Users, and click Install.
  3. Click Done to complete the installation.


Configure AvaTax Update for ServiceMax to work best for your business.

Configure AvaTax Update for your accounting software

To configure the AvaTax Update integration:

  1. On the ServiceMax homepage, add a new tab to the menu by clicking + on the menu bar.
  2. Click Customize My Tab, add the Avalara and Entity/Use Code tabs to the Selected Tabs field if they aren't already there, and then click Save.
  3. On the Avalara tab, click Go!.
  4. Click New, add or modify the following, and then click Save:
    Section Field and action
    Avalara Account Detail
    • Avalara Account Name: Enter a name for the account. We recommend AvaTax.
    • Active Avalara Setting: Select to activate this account.
    Avalara Credential
    • Service URL: Enter if you have an AvaTax Update development account or if you have an AvaTax Update production account.
    • Account ID and License Key: Use the information provided in an email from Avalara (sent to the email account you used to activate your account). It must match what's saved in AvaTax Update.
    • Company Code: Enter the company code you entered when you activated your AvaTax Update account. Every accounting software that works with AvaTax Update uses a company code to identify itself to AvaTax Update.
    Origin Address Enter the address used for calculating sales tax using AvaTax Update for your transactions.
    Address Validation Settings
    • Enable AvaTax address validation: If you disable address validation, AvaTax Update uses the customer's ship-to address as entered to calculate the correct sales tax. Sales tax might be calculated incorrectly if this option is disabled.
    • Optional: Verify Validated Addresses: Select to manually replace unvalidated addresses with validated addresses in ServiceMax. Clear to make validated addresses replace unvalidated addresses automatically.
    Tax Calculation Settings
    • Enable AvaTax tax calculation: If you choose to disable tax calculation, your accounting software no longer uses AvaTax Update to calculate tax on transactions.
    • Optional: Re-calculate Tax Upon Invoice Editing: Select both this and Enable Tax Calculations to have AvaTax Update calculate sales tax when you save the quote or opportunity if the address, amount, or quantity changes. You may pay more for your AvaTax Update service if you select this option as it increases the number of transactions that you send us.
    • Customer Code Field: Select which value to use as the Avalara Customer Code during sales tax calculation.
    • Post WorkOrder on Status: Select the status to be displayed for a work order after it's committed to AvaTax Update.
  5. Click Test Connection, and then
    • If you see a success message, click OK.
    • If you see any other message, verify your account credentials and company code, and then try again.

Customize page layout

To configure the page layout of the QuotesOrdersContractsOpportunitiesAccounts, and Products pages so that ServiceMax displays fields necessary for AvaTax Update to calculate tax:

  1. On each page, click Edit Layout, and then click Fields.
  2. In the Detail section of each page, add the following fields and buttons:
    Page Fields Buttons
    Account Layout
    • Entity/Use Code
    • Exemption Number
    • Validate Shipping Address
    Product Layout
    • Tax Code
    Work Orders
    • Sales Tax
    • Avalara Status
    • Tax Now Status
    • Entity/Use Code
    • Calculate Sales Tax
    • Finalize Work Order
    • Validate Service Location
    Work Details
    • Sales Tax Amount
    • Sales Tax Details
    • Sales Tax Rate
    • Non Taxable
    Service Quotes
    • Est. Sales Tax
    • Entity/Use Code
    • Calculate Sales Tax
    Quote Items
    • Sales Tax Amount
    • Sales Tax Details
    • Sales Tax Rate
    • Non Taxable
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