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Avalara Help Center

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How to reach Avalara Support

Support hours

8 a.m. to 5 p.m. Pacific Time, Monday – Friday

For more information about the services included in support plans, view support plans

Support Plan Professional Business Enterprise
Support hours

8 a.m. to 9 p.m.

Pacific Time

Monday – Friday

24 hours a day 

7 days a week

365 days a year

24 hours a day 

7 days a week

365 days a year

Initial response time 8 hours during business hours 4 hours 1 hour

Special product support

Communications Excise Matrix Master MyLodge Sales Partners VAT Expert, Reporting, Engine, and AWS hosted solutions
Contact Excise Contact your Client Manager
  • For Avalara Support related issues, contact Avalara Support
  • For non-support related questions, email insidesam@avalara.com
  • 9 a.m. to 5:30 p.m. CET, Monday - Friday
  • Submit a case 
  • 0800-79564 from within Belgium (Dutch, English speaking)
  • 0808-2342920 from within UK (English speaking)
  • +44 (0) 1273 022450 all other countries (English speaking)

How to reach other Avalara departments

Department How to reach them How they can help you
Customer Account Manager (CAM) See who your Customer Account Manager (CAM) is in AvaTax They're here to help you as the main point of contact for your Avalara relationship and services.
Treasury Send requests or other correspondence for Treasury through Avalara Support. Treasury handles funding for the remittance of tax liability to the tax jurisdictions for your Returns filing.
Accounts Receivable Email accountsreceivable@avalara.com Avalara Support can answer many accounts receivable questions. In the rare instances they can't help you, they'll create a case on your behalf and escalate it to an Accounts Receivable specialist.
Professional Services Learn more about Professional Services, including how to contact them, on the Professional Services page. Changing nexus rules. Registration requirements. Tax amnesty. For some tax issues, you want a professional in your corner.  Our sales tax experts are ready to help you understand your options and determine a course.  
Sales Use this contact form or call (877) 780-4848. If you're an existing customer, reach out to your Customer Account Manager (CAM). If you want to become an Avalara customer, reach out to our sales team.

Avalara headquarters

1100 2nd Ave Suite 300
Seattle WA 98101

Avalara payment address

To make payments by check for Avalara services:

Avalara, Inc
Dept.CH 16781
Palatine, IL 6005-6781