Skip to main content
Avalara Help Center

Contact Us

How to reach Avalara Support

Support hours

8 a.m. to 5 p.m. Pacific Time Monday – Friday

For more information about the services included in support plans, view 2015/2016 support plans

Support Plan Professional Business Enterprise
Support hours

8 a.m. to 9 p.m.

Pacific Time

Monday – Friday

24 hours a day 

7 days a week

365 days a year

24 hours a day 

7 days a week

365 days a year

Initial response time 8 hours during business hours 4 hours 1 hour

Avalara headquarters

1100 2nd Ave Suite 300
Seattle WA 98101

Avalara payment address

To make payments by check for Avalara services:

Avalara, Inc
Dept.CH 16781
Palatine, IL 6005-6781

Special product support

Communications Excise Matrix Master MyLodge Sales Partners VAT Expert, Reporting, Engine, and AWS hosted solutions
Contact Excise Contact your Client Manager
  • For Avalara Support related issues, contact Avalara Support
  • For non-support related questions, email insidesam@avalara.com
  • 9 a.m. to 5:30 p.m. CET Monday - Friday
  • Submit a case 
  • 0800-79564 from within Belgium (Dutch, English speaking)
  • 0808-2342920 from within UK (English speaking)
  • +44 (0) 1273 022450 all other countries (English speaking)