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Avalara Help Center

Support Plans

Support services

Compare Support Plans Standard Professional Business Enterprise

Support Channels

(Email, Phone, Chat & Support Portal)

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Support Hours (Pacific Time) 8 am - 5 pm Mon - Fri 8 am - 9 pm Mon - Fri 24x7 24x7
Response Times / Priority Routing 24 Hours 8 Hour 4 Hour 1 Hour
Critical Support (System Down) 1 Hour 1 Hour 1 Hour 1 Hour
Installation Self-install with the Avalara Help Center Avalara, if connector owned by Avalara, otherwise OEM Partner Avalara, if connector owned by Avalara, otherwise OEM Partner Avalara, if connector owned by Avalara, otherwise OEM Partner
Implementation Support Self-serve with the Avalara Help Center

Assisted path with a GoLive Implementation Consultant:

  • Welcome call
  • Light-weight project management and support
  • Available 30 days from purchase or go-live date

Assisted path with a GoLive Implementation Consultant:

  • Welcome call
  • Light-weight project management and support
  • Available 90 days from purchase or go-live date

Assisted path with a GoLive Implementation Consultant:

  • Welcome call
  • Light-weight project management and support
  • Available during subscription period until account is live
Additional Benefits  
  • Discounts on sandbox account
  • Discounts on training
  • Discounts on sandbox account
  • Discounts on training
  • Technical Account Manager
  • Free sandbox account
  • Discounts on training

 Training

Compare Support Plans Standard Professional Business Enterprise

Video Studio

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Avalara University Live Webinar (remote) AAT-Get Started-Checkbox.png AAT-Get Started-Checkbox.png AAT-Get Started-Checkbox.png AAT-Get Started-Checkbox.png
Avalara University Scheduled Online Classroom Prices vary by course. See course page for pricing. 1 complimentary course, good for 2 attendees 2 complimentary courses, good for 2 attendees 2 complimentary courses, good for 2 attendees
Avalara University Private Online Classroom Prices vary by course. See course page for pricing. Prices vary by course. See course page for pricing. Prices vary by course. See course page for pricing. 1 complimentary course, good for 2 attendees
Avalara University Onsite Classroom Training (T&E Additional) $3000 plus T & E up to 10 attendees $3000 plus T & E up to 10 attendees $3000 plus T & E up to 10 attendees $3000 plus T & E up to 10 attendees
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