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Why is the status file showing I am using an older version of License even though I applied the latest update?

Overview

You want to know why there is a discrepancy in versions for Avalara AvaTax for Communications License.

Environment

Avalara AvaTax for Communications License

Resolution

  • The version discrepancy is the result of an occurrence of an older version of the EZtax2.dll, even after applying an update.

    Here are two possible causes with solutions:  
         
    • Cause: When the update was performed, there was an existing process with an open Avalara AvaTax for Communications License session that is locking the .dll file and preventing it from being updated.
      Solution: Make sure all sessions of Avalara AvaTax for Communications License are closed prior to performing the update.
    • Cause: The .dll file had been copied to a different location, and that copy is being used either by Avalara AvaTax for Communications License or by other utilities.
      Solution: Update your process of installing the latest package to also update all copies of the Avalara AvaTax for Communications License libs.