Skip to main content
Avalara Help Center

Get Started with Avalara for Communications

This article applies to:

In order for us to help you get started using Avalara for Communications, you must complete your purchase with your Avalara salesperson.  After your purchase is complete, you can work through the get started checklists below.

Get started steps for AvaTax for Communications

Follow the checkmarks below to set up Avatax for Communications products for tax determination. Each step must be completed in the order of appearance.

Step Complete for AvaTax for Communications

Complete the Set-up Questionnaire sent to you by your salesperson and email it back to Avalara.

  • You'll obtain your Avalara for Communications environment and credentials. Be sure to check your spam or junk folder for your credentials email.
  • Credentials must be activated within 24 hours or they will expire.
  • You might have one set of credentials for testing purposes, and another set for production.
Blue Check - 50x50 - Transparent.png

Participate in the welcome call that your Implementation Consultant schedules for you. To prepare for the call:

  • Ensure that all the people involved in the project are available for the call (for example, project manager, software developer, finance representative, tax personnel, and so on).
  • Have your "go live" date in mind.
  • Read about how the Tax Engine calculates taxes.
  • REST API developers should review the REST v2 API documentation and prepare questions.
  • SOAP API developer should review the SOAP API documentation and prepare questions.
  • Geo for Communications users should review the Geo documentation and prepare questions.
  • Be ready to discuss complex issues with the Avalara team.
Blue Check - 50x50 - Transparent.png

With your implementation consultant, set up information for your business:

  • Set up company profile information, including all related companies and FEIDs.  
  • Work with Avalara teams to map your product codes.
  • Define tax exemptions and exclusions.
  • Determine any rate overrides (an additional fee).
  • Provide any services that will be bundled
    • Your Implementation consultant will verify any customer exemptions through the API. 
    • Verify that bundle rates have been clearly defined for the API.
  • Receive a confirmation email from Avalara stating that your exemptions, overrides, and bundled rates are completed.

(Note: You will need user documentation provided by Avalara to identify and document bundles, Transaction/Service pairs with bundles and the % needed for creating the bundle file.)

Blue Check - 50x50 - Transparent.png

Begin building your integration API.

Blue Check - 50x50 - Transparent.png

Send a test transaction using your test account (UAT). 

  • Create a series of test transactions to verify that Transaction/Service rates, exemptions, overrides, and bundle rates have been appropriately applied and are calculating as expected.
  • Troubleshoot any issues that might arise during the end-to-end testing.  Reach out to your Implementation Consultant if you need assistance with this testing task.
Blue Check - 50x50 - Transparent.png

Execute a rollout.

  • Contact your Implementation Consultant and let them know you are ready to roll out.
  • Configure the API to point to the production environment.
Blue Check - 50x50 - Transparent.png

Follow-up actions

After your Go Live is complete, your Implementation Consultant will:

  • Review processes and best practices.
  • Inform you of how to contact our Support should you require assistance in the future.
  • Inform you of your Customer Account Manager, whom you can contact for questions about your contract, services or products, and billing.
  • If you need to file returns, see Get Started with Avalara Returns for Communications below.

Get started steps for Returns for Communications

Follow the checkmarks below to set up Returns for Communications. Each step must be completed in the order of appearance.

Step Complete for Returns for Communications
An Onboarding Implementation Consultant will send you an Onboarding Document to in order to gather information about your company and returns details.  Note the following during this step:
 
  • If you are already filing returns, we will request previously filed returns, a tax filing calendar, and login credentials, which can all be completed in the Onboarding Document.
  • If you are not already filing returns, we will request data to determine where you are currently collecting and what tax types are coming through the data.
Blue Check - 50x50 - Transparent.png
Your Implementation Consultant will set up your Compliance Portal access.  Blue Check - 50x50 - Transparent.png
Participate in the Welcome Call that is scheduled after the Compliance Portal set up. Be prepared to discuss the following: 
 
  • The compliance cycle, funding request, the Compliance Portal, and the general return preparation process.
  • Do you need Avalara to register on your behalf?
  • The Implementation Consultant will help determine a tentative Go Live date based on your current compliance status.
Blue Check - 50x50 - Transparent.png

(Optional) If needed, we will prepare the registrations via PDF for your approval. 

  • Registrations will be prepared by your Implementation Consultant and mailed or completed online. Implementation Consultant will contact your with any questions.
  • If the registration requires payment, the registration is sent to you to remit and mail. 
  • You will receive a summary document which will include the return, notes, fees, and filing method. 
  • Your Implementation Consultant will monitor your registration summary document and wait for your certificates.
  • After certificates are received, your Implementation Consultant will coordinate a block of time to test the login credentials (this must occur while authorization codes are still valid).
     
Blue Check - 50x50 - Transparent.png
Assuming you have sent in all the documentation and registrations to your Implementation Consultant, the Implementation Consultant will set up your Returns. Blue Check - 50x50 - Transparent.png
Review your returns for the final approval. Blue Check - 50x50 - Transparent.png

Is this all I need to do?

The steps outlined above are initial steps to get you up and running. After they're complete, navigate to the product-specific Get Started pages listed here:

  • Was this article helpful?