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Avalara Help Center

What do I do if I receive a notice from the state for a return filed through TrustFile?

Overview

You used TrustFile to file returns and have received a notice from the state for a return and would like to know if Avalara can assist with the notice.

Environment

TrustFile

Resolution

Avalara does not take on any liability for returns filed through TrustFile (as laid out in the TrustFile terms & conditions), for this reason we do not cover any fees or notices you may receive from the state. Although we do not cover notices, you are able to pull information from TrustFile to validate that the return was filed and payment was remitted.

  • Information typically necessary to resolve a Notice is preserved when you file your returns via TrustFile, to access it:
    • Pull your Transmission Status Report
      • Log into the TrustFile website and select your company, if necessary
      • Click States & History > click the drop-down arrow for the state in question
      • Click on the Return in question
      • Click Confirmation 
    • Pull the Return copy (PDF)
      • Log into the TrustFile website and select your company, if necessary
      • Click States & History > click the drop-down arrow for the state in question
      • Click on the Return in question
      • Click Print Return 
        • The date of filing will be included in the bottom of the return
  • If you cannot find information you need to resolve the notice, please contact us
    • Although Avalara cannot assist in speaking with the state and resolving the issue behind the notice, we can make sure there was no technical issue preventing the return from submitting properly.

 

Internal Notes Section: 

  • If it appears that a customer's return was not filed even though it was submitted to be filed by the filing deadline, open a JIRA ticket to TF Filing - Delinquent Filing for Compliance to investigate why the return was not filed. 
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