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Avalara Help Center

Why is a return I submitted to be filed in TrustFile now marked as 'Re-file'?

Overview

You pressed the File button on a return. When you check on the return filing later, you notice the File button is now red and says "Re-file"

Environment

TrustFile

Resolution

  • This means there was an issue submitting your return to the state
  • Please click on the View Return link to see the reason the return was rejected
    • Just above the image of the return should be a red box that says 'Your return was rejected:' and lists any error or reasoning
  • If you receive an Error Code, please review the state website for a list of their error codes and correct your return or settings appropriately

Note: we do send emails when a filing has failed explaining the issue. Before the return can be filed you must make the appropriate correction in TrustFile. If the message of the email states that we cannot file your return this period because of the error you will still need to fix the issue for future returns, but this period's return will need to be filed directly with the state.