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Avalara Help Center

How do I undo clicking manually filed a return outside of TrustFile?

Overview

You accidently clicked the button in TrustFile that indicates you have manually filed a return outside of TrustFile and now the return is showing as Filed. You have not filed manually, and want to reverse this action.

Environment

TrustFile

Resolution

  • If before the filing deadline:
    • This will need to be unlocked by Support/Engineering team.
    • Contact Support to create a case by phone, email, chat, or web form.
  • If after the filing deadline:
    • Even though we did not send the Filing Jurisdiction the return in question, we cannot late file from TrustFile.
    • You will need to contact the Taxing Jurisdiction for late filing.