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Avalara Help Center

Why don't I see my sub-companies or locations in TrustFile?


I do not see my sub-companies or locations when I go to prepare my returns in TrustFile.




  • Log out and log back in, or click Refresh in your browser > click on the company name > click Prepare > you should now see the additional companies and.or locations as expected

Internal Notes Section: 

  • Using your TF support admin access, login to TrustFile> Click on the company name > Click Prepare
  • In the lower right corner, click in the Admin Menu and click 'Regenerate ALL Returns'