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Avalara Help Center

Tax notices

This article applies to:Avalara Returns

A tax notice is a notification from a tax jurisdiction telling you about a requirement, adjustment, or error involving your tax account. You may receive a notice by email or by postal mail.

Receiving a tax notice doesn't necessarily mean something's wrong. Some tax notices are informational, providing updates about tax rate changes or letting you know you should adjust your filing schedule. 

When you receive a tax notice, determine what type of information it provides and act accordingly.

Note: Avalara Response time is 4-6 weeks, and resolution time is 6-8 weeks, depending on the urgency of the notice.

Notice type Action
Rate change Adjust your custom tax rules if they're affected by the rate change.
Scheduled return adjustment Modify your scheduled returns in Returns.
Other informational notice Make any relevant adjustments in your business application.
Credit notice

Send Avalara credit notices related to sales and use tax. Avalara can apply the credit to a future return until it's used completely.

There are certain scenarios where Avalara can't process credit notices:

If any of these apply to you, contact your tax jurisdiction directly to have the credit applied. 

Lack of filing notice

When a jurisdiction says they haven't received a return for a past filing period, review your filed returns history.

If the return was filed, print the return confirmation from Returns and send it to the jurisdiction.

If the return wasn't filed, review your scheduled returns to make sure there was a return form scheduled to be filed for that filing period. If there wasn't, contact your Customer Account Manager about backfiling the return. If there was, email avataxreturns@avalara.com with the relevant details so our team can figure out why the return wasn't filed.

Error notice

Avalara manages obligations related to error notices on your behalf if you use Returns. When you receive an error notice:

  • Log in to your account and send us the notice. If it's a physical notice, upload a digitized version. 
  • Check to see if the state that sent the notice requires a power of attorney. If we don't have power of attorney for you in a state that requires it, we won't be able to resolve notices for you until we do.
  • Track the status and resolution of submitted notices in Avalara Account > Tax Notices.
  • Keep an eye on your email for requests from Avalara for additional information. If we determine that you owe taxes, we'll send you an email with the steps to finish resolving the notice.
Reminder notice

When you receive a notice that reminds you of when you need to file, don't forward it to Avalara.

Instead, check Returns to make sure that your filing frequency matches the filing information from the notice. If there's a discrepancy, edit your forms and filing details in Returns.

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