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What does an exemption certificate request look like to my customer? - ECM Essentials

This article applies to:AvaTax

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We're currently migrating AvaTax Exemptions customers to our new exemption certificate management product, Avalara Exemption Certificate Management (ECM) Essentials.

If you've found this page and the instructions don't match your experience, find the help you need for AvaTax Exemptions in the AvaTax user guide.

Customers receive an email message containing a secure link, a request code, and instructions for completing the exemption certificate request.

Customers can click the link or copy and paste the request code at https://app.certexpress.com/. CertExpress walks them through completing the document.

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