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Avalara Help Center

Add an exempt customer

This article applies to:AvaTax

Add customers that are exempt from sales and use tax, and then enter details about their exemption certificates. Alternatively, import customer and certificate details at the same time.

Before you begin


  1. In the Avalara Home page menu, select Exemptions > Customers.
  2. Select Add a customer.
  3. Enter your customer's information.
    1. Customer name: Enter your customer's name as it appears on exemption documents.
    2. Customer code: Enter a unique code to identify your customer. This code should match the customer code in your business application.
  4. Choose what you want to do next:
    1. Save: Save the customer record and return to the Customer page.
    2. Save and add certificate: Save the customer record and continue to add exemption certificate details for the customer.
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